Woods Comfort Systems
  • Other
  • San Marcos, TX, USA
  • DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, Paid Vacation and Paid Holidays

Service Dispatcher/CSR

Woods Comfort Systems is looking for a high energy, charismatic Dispatcher to join our growing team in San Marcos! Qualified candidates will be a team player, have a positive attitude and thrive in a fast paced work environment.  

Primary Job Function: Answer a multi line telephone system and provide excellent customer service. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Pay: DOE

Benefits: Medical, Dental, Vision, Paid Vacation and Paid Holidays

Work Hours:  Monday - Friday; 8:00am 5:00pm

Required Qualifications:

  • High School diploma or equivalent
  • 2+ years relevant work experience
  • Ability to pass a pre-employment drug and background check
  • Prior dispatch experience preferred
  • Experience using ESC/dESCO is a plus
  • Positive, "can do" attitude a must
  • Advanced customer service skills
  • Highly proficient computer skills
  • Works successfully in a fast paced environment
  • Great problem solving skills
  • Prioritization and organizational skills
  • Ability to multi-task
  • Experience answering a multi-line telephone system
  • Geographical knowledge of service area and map reading skills
Woods Comfort Systems
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